Business Texting
Text your customers from your business number
Send and receive texts with customers from your business's own numbers, for the everyday conversations that are easier by message than by phone: appointments, confirmations, and quick questions.
Business texting is available on eligible US local numbers after registration is approved. It is for customer conversations and service messages. Bulk texting, marketing campaigns, cold outreach, and high-volume automated messaging are not supported.
What you can send
Real conversations, from your business number
Send and receive text messages (SMS), and picture messages (MMS) too, with the customers who contact your business. Each user with texting adds SMS units to your account's shared pool every month, so the allowance belongs to the account rather than being locked to one person, and the team works from it together. Texting is included on every plan, with a larger monthly allowance on Premium. The exact numbers are on the Pricing page.
How SMS units are counted
Clear on how the pool is used
A quick note on how the pool is used, so nothing on the bill is a surprise:
How texting gets started
We handle registration for you
Before texting can begin, the carriers require the business to be registered. CallPerfect handles that for you: we collect the business details, register the account, and let you know when texting is ready. There is nothing to file yourself, and texting starts once registration is approved.
We register your business
We collect the details and file the registration for you.
Carriers review
The carriers review and approve the registration.
Texting is ready
We let you know, and texting starts once approved.
Opt-outs, handled
STOP and HELP replies, handled automatically
When a customer texts STOP, further texts stop on their own, and START resumes them. HELP gets a standard automatic reply. Getting and keeping consent to text a customer stays with you.
When a customer texts STOP, further texts to that number are blocked automatically until they reply START. HELP gets a standard automatic reply. You are responsible for getting and keeping your customers' consent to text them.
Related features
Start texting your customers
Book a short demo and we will walk through how texting fits your customer conversations, and get the registration moving.