Features
Everything your business phone system needs in one place
CallPerfect brings calling, call routing, messaging, numbers, and admin together in one system built for growing businesses. Explore the features below, or book a short demo to see them in action.
Calling
Unlimited US & Canada Calling
Call across the US and Canada as much as your business needs, with no per-minute counting to think about.
Unlimited calling is for normal business use. See the fair-use note.
International Calling
Reach customers and partners in other countries, billed by the minute. Sales has the current rates.
HD Voice
Calls come through with higher-clarity audio where supported, so conversations sound clean.
E911 Emergency Calling
Reach emergency services from your CallPerfect line. Because it works over the internet, it depends on your registered address being current.
911 calling depends on your registered address. See important 911 details.
Business Caller ID
Show your business identity on outbound calls, so customers recognize who is calling.
What shows on the other phone depends on their carrier and device. See the caller ID note.
Call Transfer
Hand a call to the right colleague, announcing it first or passing it straight through, so callers reach the person who can actually help.
3-Way Calling
Pull a third person onto a live call when a quick decision needs everyone in the room.
Call Forwarding
Send your calls to another number when you are away from your desk, so nothing goes unanswered.
Find Me / Follow Me
Ring your phones in the order you choose, desk then mobile, so a caller finds you without chasing several numbers.
Speed Dials
Set one-touch shortcuts for the numbers your team dials most, and cut the everyday friction.
Missed-Call Notifications
Get an alert when a call goes unanswered, so a missed call turns into a callback instead of a lost customer.
Number Blocking
Stop unwanted numbers from getting through, so your team spends its time on real calls.
Numbers
Business Phone Numbers
Give the business a main number and a direct number for each user, and add more local numbers as a paid add-on when you grow.
Toll-Free NumbersToll-free usage is measured and billed separately from regular calling. Current rates and minute options are shown in your account.
Add a toll-free number so customers can call you at no cost to them. One is included as your main number, and any extra toll-free numbers are a paid add-on. Toll-free calling runs through your plan's minute options, counted separately from regular calling.
Free Number PortingPorting is free for eligible US and Canada numbers, moving in or out. Most ports complete within a few weeks after we receive complete and accurate information. Timing depends on the number type and your current carrier. Some ports take longer if the carrier requires additional verification. Keep your current service active until the port is complete. Some numbers cannot be ported, and port-out conditions apply.
Bring an eligible number with you at no porting fee, or take one with you if you ever move on. Keeping your existing number means customers reach you exactly as they always have.
Voicemail
Business VoicemailKept for up to 180 days while your subscription is active.
Every user gets a mailbox, so a call you cannot take still turns into a message you can act on.
Voicemail to Email
Have voicemails land in your inbox, so you can pick them up wherever you already work.
Voicemail TranscriptionVoicemail transcripts are created automatically and can contain errors. Listen to the voicemail before relying on the transcript.
Read a voicemail as text instead of stopping to listen. It stays off until you switch it on for a mailbox, then new messages there are transcribed for you. Standard covers personal mailboxes; Premium covers personal and shared.
Shared Voicemail Mailboxes
Give a front desk, a department, or an on-call line one mailbox the whole team can check, so nothing sits unheard in one person's inbox.
Call Routing
Auto Attendant / IVR
Answer every call with a menu that sends people straight to the right place, without anyone transferring calls by hand.
Learn more →Visual Call-Flow Builder
Build the path a call takes by connecting steps on screen, no scripting, so you can shape how calls are handled and change it whenever the business does. Premium adds Markers and Jump Actions for tracking key moments and sending a call straight to another point in the flow.
Learn more →Ring Groups
Ring a set of phones together or one after another, so the first free person takes the call and the rest stop ringing.
Learn more →Business Hours & Holiday Routing
Route calls one way during open hours and another after close or on holidays, so callers always land somewhere sensible.
Extensions
Give people short internal numbers so colleagues reach each other in one quick dial.
Learn more →Call Parking
Put a call in a numbered spot and pick it up from another phone or extension on your CallPerfect system, so you can move a caller between people without losing them. See the calls currently parked, and their spots, right in the portal. Premium adds room for more calls parked at once.
Learn more →Conference Calling
Bring a group onto one call when a quick three-way is not enough. 10 participants on Standard, 25 participants on Premium.
Music on Hold & Custom Audio
Choose what callers hear while they wait, from hold music to your own recorded messages.
Learn more →Sound Manager
A built-in library that stores and organizes the audio your phone system uses: greetings, menu prompts, and hold music. Audio is stored per location, so a business with several locations has a separate library for each one.
Post-Call Flows
Run follow-up steps automatically after an answered call, for the case where the person who was called is the one who hangs up first. Built in the same visual builder.
Learn more →Recording & Transcription
Call RecordingKept for up to 180 days while your subscription is active.CallPerfect provides a configurable recording-warning announcement. You decide when to record calls and are responsible for following the recording-consent laws that apply to you and the people on those calls.
Record the calls that matter, on demand or automatically, so you can go back to exactly what was said instead of relying on memory. A paid add-on on Standard, and included on Premium.
Learn more →Call Recording TranscriptionTranscripts can contain errors. Please review a transcript before relying on it. It is not a certified or official record.
Turn a recorded call into text you can read and search, so the detail of a conversation is easy to find later.
Learn more →AI Call Summaries
Get a short written summary of a transcribed recorded call, so the gist is there without replaying the whole thing.
Learn more →Messaging
Business TextingBusiness texting is available on eligible US local numbers after registration is approved. It is for customer conversations and service messages. Bulk texting, marketing campaigns, cold outreach, and high-volume automated messaging are not supported.When a customer texts STOP, further texts to that number are blocked automatically until they reply START. HELP gets a standard automatic reply. You are responsible for getting and keeping your customers’ consent to text them.
Text your customers the way they already text everyone else, for appointment reminders, quick confirmations, and fast answers, once your number is registered and approved. It is built for customer conversations and service messages, not bulk or marketing sending, all from your business number.
Learn more →Apps & Admin
Softphone AppsSupported softphone apps for iOS, Android, Windows, macOS, and Linux.
Make and take business calls from your computer or phone, on iOS, Android, Windows, macOS, and Linux, alongside supported desk phones.
Admin Portal
Manage call flows, menus, ring groups, users, and voicemail yourself from one portal, with multi-user editing and roles, and advanced permissions on Premium, so everyday changes do not wait on a ticket.
Call Records & Reporting
See every call the account made or received, with who called, where it went, how long it ran, and how it ended. Search, filter to a date range, and export to a spreadsheet. Records are read-only.
Live Call Dashboard & Supervisor ControlsLive call monitoring is for authorized supervisors and training. You are responsible for following the consent and notice laws that apply to you and the people on the call.
Authorized supervisors can see live calls and listen, whisper to a team member, or join a call, as a coaching and training tool.
Internet Fax
Send and receive faxes without a fax machine, straight from your computer or email, with the file types businesses use day to day, on every plan. A physical fax machine can be supported with an adapter, arranged on request.
Customer SupportSupport is included on every plan. The support form in your account is the main way to reach us; if you cannot sign in, use the public support form or support email. Phone help is by callback. Normal support runs during business hours, and urgent, service-impacting issues get 24/7 emergency support. The most urgent issues come first; at the same urgency, Premium requests get priority.
Reach support through the form in your account. The most urgent issues are handled first on every plan, and Premium moves ahead when two requests are equally urgent.
Onboarding & Setup Help
Get a guided setup session and a follow-up check-in, so you start on a system that is already working the way you run.
Onsite Installation & TrainingOnsite installation and training are available for qualifying Premium accounts in Southern California. Minimum seats apply. Contact sales for details.
For qualifying Premium accounts in Southern California, we can set the system up and train your team in person.
Multi-Location
Run more than one location inside one account, giving each its own numbers, call handling, and hold music. An inbound number belongs to one location at a time and can be moved to another, while calls arriving on it can still reach people at your other locations.
Important details
Unlimited US and Canada calling is for normal business use and follows our Acceptable Use Policy. Auto-dialing, telemarketing, call-center traffic, and other patterns outside normal business use may be subject to fair-use review.
HD voice provides higher-clarity call audio where supported.
The name and number shown on the person’s phone depend on their carrier and device. A business name can take time to appear on all networks.
CallPerfect provides 911 calling over the internet. It works only when you keep your registered service address up to date, and only when you have power and an internet connection. It is not the same as traditional landline 911. You are responsible for keeping each address current, including for mobile and app users who move between locations.
See CallPerfect features in action
Book a short demo and we will walk through the features that matter most to how you run your calls.