Pricing
Choose the plan that fits how your team works
Standard covers dependable everyday business calling. Premium adds greater control, visibility, automation, and supervision.
Standard
Manage your phone system with confidence, without specialist technical help for routine changes.
Annual plans are paid once a year, for the full year.
Starts at 1 user.
Contact Sales- Unlimited calling across the US and Canada. Unlimited calling is for normal business use. See the fair-use note.
- A main business number, plus a direct local number for each user.
- Business texting, 100 SMS/user/month.
- Voicemail to email, with transcription.
- Call routing tools: phone menus, team ring groups, and business-hours rules.
- Supported desk phones and softphone apps.
- Call recording Add-on
- Recording transcription Add-on
- Toll-free calling
- 911 emergency calling. 911 calling depends on your registered address. See important 911 details.
Premium
See more, act sooner, and stay closer to the calls that matter most.
Annual plans are paid once a year, for the full year.
Starts at 3 users.
Contact SalesEverything in Standard, plus:
- Call recording
- 500 transcription min/user/month
- AI call summaries.
- A live call dashboard and supervisor tools.
- Advanced call routing.
- Automated Post-Call Flows.
- 250 SMS units/user/month
- 1,000 toll-free min/account/month
- Live onboarding and a follow-up check-in.
- Optional onsite installation and training for qualifying accounts in Southern California. Minimum seats apply. Contact sales for details.
Plan prices above are the per-seat subscription price. Taxes, government surcharges, and the CallPerfect Regulatory Recovery Fee of $2.49 per paid voice seat per month are listed as separate line items on every quote and invoice.
Add-ons, toll-free usage, SMS top-ups, transcription top-ups, extra numbers, and other usage-based charges are billed separately when selected or used.
Full comparison
Compare Standard and Premium
Review the most important differences between the plans. Open an information button where shown for more detail.
Questions
Answers to common questions
How much does CallPerfect cost?
Standard is $15 per user per month on annual billing, or $25 per user per month on monthly billing. Premium is $25 per user per month on annual billing, or $35 per user per month on monthly billing. Premium starts at 3 users, on both annual and monthly billing. For 100 or more users, contact sales for a quote.
Do you offer monthly billing?
Yes. Monthly billing is available on every plan. Annual billing is the best value, and monthly is a higher per-user price in exchange for more flexibility.
Do you offer promotional discounts?
We do not currently run promotional discounts. The published Standard and Premium prices are our standard rates. For 100 or more users, our sales team prepares a custom quote.
What charges may appear on my quote or invoice?
Plan prices are the per-seat subscription price. Taxes, government surcharges, and the CallPerfect Regulatory Recovery Fee of $2.49 per paid voice seat per month are listed as separate line items on every quote and invoice. Add-ons, toll-free usage, SMS top-ups, transcription top-ups, extra numbers, and other usage-based charges are billed separately when selected or used.
Is the Regulatory Recovery Fee a government tax?
No. The CallPerfect Regulatory Recovery Fee is a CallPerfect fee, not a government tax, and it is not required by a government agency. Taxes and government surcharges are listed separately on every quote and invoice where they apply.
Do plans renew automatically?
Plans renew automatically at the end of your selected billing period, unless you cancel before the renewal date. Annual plans renew each year, and monthly plans renew each month.
How does cancellation work?
You can cancel at any time. Cancelling stops your next renewal. Your service continues until the end of the period you have already paid for.
What happens after I cancel?
After cancellation, service continues through your paid period. CallPerfect holds your settings and numbers internally for up to 30 days after cancellation before final release or removal.
Is there a minimum contract?
Annual plans run for a 12-month prepaid term. There is no early-termination fee. If you want more flexibility, monthly billing is available on every plan.
Can I get a refund on an annual plan?
New annual customers on every plan have a 7-day refund window on their first paid annual plan. It does not apply to renewals. After the 7-day window, annual prepaid plans are non-refundable, except for a billing error or limited exceptions.
What does the 7-day refund window cover?
The 7-day refund window applies to your first paid annual plan purchase. It applies on every plan. It does not apply to renewals. Mid-term added seats prorate to your existing annual renewal date. Removing seats mid-term does not generate an automatic refund.
Can I add more users during my term?
Yes. You can add users at any time. Added users are charged a prorated amount for the remaining time in your current billing period, and then renew with the rest of your account.
What happens if I add an extra number during my billing cycle?
Extra numbers are charged when you add them. If you add one partway through your billing period, the charge is prorated for the remaining time in your current billing period.
How much do SMS and transcription top-ups cost?
Top-ups add extra usage to the shared account pool.
SMS
- 100 SMS units: $1.99
- 500 SMS units: $7.99
- 1,000 SMS units: $14.99
Transcription
- 100 minutes: $1.99
- 300 minutes: $4.99
- 500 minutes: $7.99
SMS and transcription top-ups expire 30 days after purchase and do not roll over. Toll-free minutes are bought differently, so contact sales for current toll-free usage options and rates.
Do unused top-ups roll over?
No. SMS, transcription, and toll-free top-ups expire 30 days after purchase and do not roll over.
Is there a setup fee?
No. There is no setup fee to start service on any plan. Onsite installation and training is a separate optional service for qualifying Premium accounts in Southern California. Minimum seats apply. Contact sales for details.
Are toll-free minutes included?
Standard has no included toll-free minutes. Contact sales for current toll-free rates. Premium includes 1,000 pooled toll-free minutes per account each month. More minutes are available when you need them.
Are add-ons and top-ups included in the seat price?
No. Your plan includes its monthly allowances. Add-ons, like call recording, and top-ups, like extra SMS units or transcription minutes, are optional and billed separately.
How does add-on cancellation work?
You can add or remove add-ons at any time. Charges and pool entitlements are prorated for the time remaining in the current billing period. Removing an add-on stops the entitlement at the end of the current billing period — included minutes for that period remain available until they expire.
Do transcription minutes carry over month to month?
No. Monthly transcription allowances are pooled across your account and reset each month. They do not carry over. On Standard, transcription is an add-on, and it needs a recording option, since only recorded calls can be transcribed.
Fair use. Unlimited US and Canada calling is for normal business use and follows our Acceptable Use Policy. Auto-dialing, telemarketing, call-center traffic, and other patterns outside normal business use may be subject to fair-use review.
Business texting. Business texting is available on eligible US local numbers after registration approval.
911 calling. CallPerfect provides 911 calling over the internet. It works only when you keep your registered service address up to date, and only when you have power and an internet connection. It is not the same as traditional landline 911. You are responsible for keeping each address current, including for mobile and app users who move between locations.
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